Consumer advisory — Frasers Property Retail Management Pte. Ltd (“FPRM”), the holder of FRx Gift Card stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.

1. Introduction

1.1 The FRx Gift Card stored value facility is provided to you by FPRM. As the holder of the stored value facility in respect of the FRx Gift Card, FPRM holds the stored value in your FRx Gift Card.

1.2. These terms and conditions apply to the use of any bearer FRx Gift Card in physical form. Terms and conditions applicable to the use of any FRx Card in electronic form are set out at https://www.frasersexperience.com/terms-of-use.

1.3 The FRx Gift Card:

  1. is denominated in Singapore currency
  2. may be purchased at a minimum value of S$10, or any larger value in multiples of S$10, up to a maximum of S$500 per FRx Gift Card;
  3. may be redeemed at participating retailers ("Gift Card Participating Merchants") at the malls managed by FPRM ("Frasers Property Malls"), the full list of which may be obtained at https://www.FrasersExperience.com.
  4. may be used multiple times until its stored value is exhausted;
  5. may be combined with other modes of payment accepted by the Gift Card Participating Merchant, if its stored value is insufficient;
  6. may be combined with one or more other FRx Gift Cards (in digital or physical form) as payment for a single purchase; and
  7. may only be used at Gift Card Participating Merchant if not torn, defaced, expired or otherwise voided;
  8. cannot be replaced if lost, torn, defaced, stolen, expired and/or voided;
  9. cannot be exchanged for cash; and
  10. cannot be resold or traded without FPRM's prior written consent.

1.4. The holder of the FRx Gift Card will not be entitled to earn points under the Frasers Experience programme for the purchase value of the FRx Gift Card.

2. Purchases of FRx Gift Cards

2.1. Purchases of FRx Gift Cards may be made via any Customer Service Counter.

2.2. You may purchase multiple FRx Gift Cards subject to an aggregate maximum value of S$2,000. Please contact FRhelp@frasersproperty.com for any bulk purchases of FRx Gift Cards exceeding S$2,000 in aggregate.

2.3. FRx Gift Cards cannot be used to purchase other FRx Gift Cards.

3. Applying value of Gift Cards

If the value of your purchase exceeds the value of a FRx Gift Card, any outstanding purchase balance must be paid using a different payment method

4. Loading on the App / View your balance

4.1. You may choose to load your FRx Gift Card on the Frasers Experience App (“FRx App”) after becoming a Frasers Experience member, and view your FRx Gift Card balance, by following the relevant on-screen instructions.

4.2. While you may load multiple FRx Gift Cards on the FRx App, each FRx Gift Card balance will be reflected separately on the FRx App (i.e. each FRx Gift Card and its individual balance will be reflected separately instead of one combined balance).

4.3. If you have loaded a FRx Gift Card loaded a FRx Gift Card on your FRx App and do not see the corresponding balance displayed, please contact FRhelp@frasersproperty.com. Please refer to your FRx Gift Card number when providing details.

5. Gifting of FRx Gift Cards

5.1. When you purchase an FRx Gift Card for the purposes of gifting it to a recipient, we are not responsible for FRx Gift Cards that have been lost, stolen, misplaced, defaced, voided in the process.

6. Validity

6.1. The stored value in the FRx Gift Card is valid for 1 year from date of issuance unless otherwise stated. No extension or refund of the unutilised stored value will be granted.

7. Refund

7.1. The FRx Gift Card is a stored value gift voucher. It is not a cash card or a substitute for cash. The stored value in the FRx Gift Card is a non-refundable pre-payment for goods and services at Gift Card Participating Merchants and may only be redeemed for such goods and services. It may not be refunded, converted to or exchanged for cash, or transferred to another FRx Gift Card, regardless of whether the stored value has been fully or partially unutilised.

7.2. FPRM shall not be responsible for any of the Gift Card Participating Merchants withdrawing from the FRx Gift Card programme. The list of Gift Card Participating Merchants is subject to change at any time without notice.

8. Termination

8.1. If FPRM intends to terminate the FRx Gift Card programme for any reason, you will be given a grace period of at least 6 months to redeem the value of the FRx Gift Card at Participating Merchants.

9. Transferability

9.1. While you are permitted to give a FRx Gift Card as a gift, an FRx Gift Card may not be resold by the purchaser or user for money or money's worth.

10. Rights of FPRM

10.1. FPRM may in its discretion invalidate any FRx Gift Card which is suspected of being cloned, stolen, fraudulently issued or used, in which case the unutilised stored value will not be refunded.

10.2. FPRM shall be entitled to correct the stored value balance on any FRx Gift Card to rectify any accounting or processing error.

10.3. FPRM reserves the right at any time and at its sole discretion, to limit, add, amend, replace or delete in whole or part any of these FRx Gift Card Terms and Conditions. The amendment shall be binding on the FRx Gift Card purchaser or user upon publication of the amended version on FPRM website at https://www.FrasersExperience.com. In case of any inconsistency between the online and any printed versions of the terms, the online version shall prevail. In any event, if you continue to use the FRx Gift Card after such amendment, you shall be deemed to have accepted the amendments.

10.4. FPRM makes no representation or warranty that the use or processing of the FRx Gift Card will be error-free or prompt, or that the FRx Gift Cardwill be accepted by all retailers at the Frasers Property Malls.

11. Risk of loss

11.1. Once purchased, ownership and risk of loss of FRx Gift Card passes to you as soon as soon as we have issued the FRx Gift Card to you. We are not responsible for lost or stolen FRx Gift Card, and such lost or stolen FRx Gift Card shall not be replaced.

12. Customer Service

12.1. If you need assistance with any aspect of the FRx Gift Card, including but not limited to purchases, ownership or use of the FRx Gift Card, please contact FRhelp@frasersproperty.com. Please provide your FRx Gift Card number for further assistance.

13. Limitation of Liability and Indemnity

13.1. FPRM shall not be liable for any indirect or consequential loss or damage, including any loss of income, business, goodwill or profits for any claim arising from or in relation to any FRx Gift Card(s). FPRM's liability for any claim arising from or in relation to any FRx Gift Card(s) shall in any event be limited to the last stored value balance(s) on such FRx Gift Card(s).

13.2. FPRM shall not be liable for any claims arising from or in relation to the value balance on any FRx Gift Card where an FRx Gift Card has been purchased by the original purchaser and gifted to a third party recipient.

13.3. FPRM shall not be liable for any claims arising from a lost, torn, defaced, stolen, expired and/or otherwise voided FRx Gift Card. FPRM shall not be obliged to replace or reissue a new FRx Gift Card of an equivalent value if a FRx Gift Card is lost, torn, defaced, stolen, expired and/or otherwise voided.

13.4. FPRM shall not be liable for any fraud and/or forgery in relation to the FRx Gift Card.

13.5. You agree to fully indemnify and hold harmless FPRM, our subsidiaries, affiliates, associated and related companies, officers, employees, agents and service providers (collectively, the "Indemnitees") from and against any claim, demand, loss, damage, cost, or liability (including legal fees) which any of the Indemnitees may suffer or suffers in connection with or arising from (a) your use or misuse of the FRx Gift Card; (b) your breach of this FRx Gift Card Terms; (c) your gifting of the FRx Gift Card to a third party; (d) any action taken by us either as part of our investigation of any suspected breach of this FRx Gift Terms or as a result of our finding or decision that a breach of this FRx Gift Terms has occurred; (e) your breach of any rights of any other person.

14. Miscellaneous

14.1. Any clause in the FRx Gift Card Terms may be agreed to or accepted by you that is invalid, unenforceable or illegal shall be enforced as nearly as possible in accordance with its terms but shall otherwise be deemed severed and shall not affect the enforceability of any other clauses, which clauses shall continue to be valid and enforceable to the fullest extent permitted by law.

14.2. The FRx Gift Card Terms constitutes the entire agreement between you and FPRM relating to the FRx Gift Card and supersedes all prior or contemporaneous understandings regarding such subject matter.

14.3. The FRx Gift Card Terms shall be governed by, and construed in accordance with, the laws of Singapore. You hereby submit to the exclusive jurisdiction of the Singapore courts.

14.4. FPRM reserves the right to amend the terms and conditions for the FRx Gift Card Terms from time to time and at its sole discretion. FPRM may, but shall not be obliged to provide any notification of such amendments. To the extent that FPRM provides such notification, any and all amendments shall be found at https://frasersexperience.com/physical-gift-card-tnc.